FREQUENTLY ASKED QUESTIONS:
Q: How exactly do I pay by eCHECK?
A: For USA customers only, it couldn't be simpler or more secure, and it's safer than credit or debit cards! Simply place your order 24/7 on our website, and choose "eCheck" at checkout. Then, anytime during normal business hours, give us a call with your banking info, and we will process your eCheck instantly.
Alternatively, if you're comfortable enough (we've never had our security compromised or lost a single account number in our 18 years well over a million customers), send us your Bank Name, Name on Account, Account Number, and ABA/SWIFT/Routing number that's on your paper checks or has been provided for you by your bank. Orders ship as quickly as credit card orders, and you save any credit card fees or interest!
Again eChecks are for US Customers only. We cannot process checks from foreign banks.
|Q: What payment methods are accepted?|
A: We accept VISA, Cash, eChecks and Money Orders. When using a store bought pre-paid card or gift card please make sure it is approved for international transactions and register it before use. This will help prevent possible delays in order processing. Instructions for registering your particular card can usually be found on the packaging on the back of your card. Make sure any card is approved for online, electronic, or international use.
For eChecks, You place your order 24/7 and choose "eCheck" on checkout, then give us a ring to process payment. Simply call us during normal business hours to pay for your order.
For CASH or MONEY ORDER payments it is helpful to place the order online yourself choosing Money Order as your payment method at check out. This way you are sure to know the correct order total and it also helps us process your order faster!
Money orders should be made payable to the IAmShaman Shop. Money orders must be in US dollars. Cash must be US dollars.
Send payments to this address:
PO Box 12618
Chicago IL 60612-1502
Q: How will my purchase appear on my card statement?
A: Purchases will appear on your card statement one of two descriptors. Please call or email for yours.
Q: Is your site secure?
A: Our site is not only scanned twenty four hours a day, seven days a week by an independent company, we do not keep ANY sensitive information on our servers. We also utilize the latest 128-bit SSL security for all transactions and are continually manually checking each order for possible fraud. We are proud to say that in over 15 years of business we haven't had a single customer's information compromised.
Q: Do you sell Salvia?
A: No. We naturally stopped selling Salvia in enough time to make sure we had none left in our shop when it actually became illegal in Illinois. Although we miss Salvia dearly, there are countless amazing botanicals that we still offer and always will. We feel that Salvia has made its way into the consciousness of countless spiritual explorers and we like to think we played a part in that. Though we deeply believe that adult spiritual explorers should have the freedom to know the sacred botanicals of so many cultures throughout history, we treasure our freedom too much to do anything outside of the law.
Q: How quickly are orders shipped?
A: All orders submitted before 3pm Central Standard Time on business days are processed the same day they are received. Orders placed after 3pm or over the weekend will be shipped the next business day.
Q: How much does shipping cost?
A: Shipping prices vary depending on the weight and destination of your order. You will be able to view all available shipping methods and rates before completing check-out.
Q: Do you use discreet packaging?
A: Yes! All packages ship in plain brown boxes or USPS/FedEx supplied packaging. The return address is simply "Shipping Dept."
Q: Hey, I'm in Chicago - can I pick my order up?
A: No. While we treasure our customers and would probably love to meet you, we do not have a brick and mortar retail space as we are an online shop exclusively. The answer remains a firm yet kind no. That's our policy and we're sticking to it.
Q: Are there shipping restrictions?
A: We no longer ship many of our products to the state of Louisiana due to a sweeping. Also, due to state bans, we are unable to ship Kratom to the following US states; Alabama, Arkansas, Indiana, Tennessee, Vermont, and Wisconsin. Orders with restrictions shipping to these states will be refunded.
We are also unable to ship internationally to Estonia, Russia, Lebanon, Israel, Nigeria, or North Korea. It is important to
note that it is up to each customer to be familiar with their own country's laws; we are not responsible for mistakenly sending any
products that may be confiscated by Customs. International orders are shipped at your own risk!
Q: What shipping methods are available?
A: We offer the following shipping methods:
Priority Mail with the United States Post Office. When you check out you will see an estimated shipping time of 1, 2, or 3 business days. While that is an estimate and is not guaranteed, typically the post office is pretty spot on with their projection. Priority Mail is arrives every day but Sunday and is delivered with your regular letter carrier.
Priority Mail Express with the United States Post Office. Mostly arrives next day, but sometimes takes two days. THIS SHIPPING METHOD REQUIRES A SIGNATURE. IF YOU WON'T BE AVAILABLE TO SIGN FOR YOUR PACKAGE YOU MUST REQUEST NO SIGNATURE IN THE ORDER NOTES SECTION. FedEx Express is much more reliable. Only choose Priority Mail Express if you have a PO Box.
FedEx Express offers Next Day AM delivery with Priority Overnight, Next Day afternoon delivery with Standard Overnight, and guaranteed 2-Day Delivery with FedEx 2nd Day Express. On Fridays an additional option is available by request only, Saturday Delivery. You must contact us to receive Saturday Delivery and it is typically $10-15 extra, otherwise your order will arrive Monday or the next business day on Monday holidays. FedEx Express services are guaranteed to arrive when they say they will with the lone exception being weather delays. It typically takes a hurricane or massive blizzard to slow down FedEx Express.
We also offer FedEx Ground/Home Delivery. If you are shipping with Home Delivery that typically arrives in the evening. Home Delivery arrives every day but Sunday. FedEx Ground is typically delivered during the business day and does not arrive on Saturday or Sunday. Alaska and Hawaii customers must ship with USPS.
Q: What is your return/replacement policy?
A: We are happy to issue a refund for or replace any items that arrive damaged, missing, or otherwise not as described. Even if your original order was shipped via an express shipping option and a replacement is issued, the replacement will ship via USPS First Class or Priority Mail. If you are ever unhappy with a product you receive from us you are welcome to issue a request for a refund or replacement along with the product in its original packaging to the address below:
PO BOX 12618
CHICAGO IL 60612-1502
Refunds are issued for the amount of the returned product and do not include the price of shipping as this is a cost we cannot recover.
Q: Why IAmShaman?
A: Because we take great care in all we do, because we advocate responsibility, we don't sell to minors, we contribute a portion of all sales to worthy causes which can be found HERE, because all of our products are organic, and because we have the absolute lowest prices and the highest quality herbal products, extracts, resins, and tinctures. Please don't let our low prices fool you; no one sells the quality products that we offer for less.